My background is in Medical Secretary and Mental Health Act administration, where a single error could have legal consequences.​ I bring the same mindset into your business: confidential, precise and compliant with UK GDPR.​

I will only use your information to deliver the services we’ve agreed, or where I’m legally required to share it.
If I’ll be working with your clients’ or patients’ personal data, we’ll also agree simple data‑processing instructions so roles and safeguards are crystal‑clear.

I’m registered with the ICO and insured for professional indemnity and public liability, and I use tools designed to keep your data secure.​ If you’d like to see details of my insurance or data privacy policy, just ask and I’ll share them before we start.

Clear communication is how we keep your work moving without drama or dropped balls. Here’s how we run it:

• Email is the home base for all tasks and instructions, so there is always a written record and nothing quietly disappears in a thread.​
• Where a quick conversation will unblock things faster, we can use scheduled calls or video – always agreed and booked in advance, so your diary stays in your control.

You’ll appoint one main contact on your side who can approve work and payments, which keeps decision‑making simple and avoids crossed wires.​

You can work with me ad‑hoc, on a project, or on an ongoing retainer. We’ll confirm the structure, rate and payment terms in writing before work starts, so there are no surprises.

New clients usually pay before work begins; returning clients are invoiced on the terms we agree in the Booking Form.

Invoices are payable in full by the due date; late payment can pause ongoing work and may attract interest in line with UK business‑to‑business norms.

You can request a simple time report with your invoice so you can see exactly where your hours have gone.​
If you buy a retainer or pre‑paid hours, these need to be used within the timeframe set out in your Booking Form and can’t usually be carried forward unless we’ve agreed otherwise.

From time to time, you may need extra help beyond what we originally agreed.

If you ask for additional, urgent or out‑of‑hours work, I’ll confirm what’s possible, the rate and any surcharges before I start.

Additional expenses (for example agreed travel, specialist software, printing or postage I buy on your behalf) will be added to your invoice with clear notes.

If your requirements change significantly, we may update or re‑issue your Booking Form to match the new scope.

If the work you receive isn’t what you expected, tell me as soon as possible and be specific about what needs to change.

If an issue arises that’s down to my error and you flag it promptly, I’ll correct it at no extra cost within the boundaries of our agreement.

If either of us ever feels the arrangement isn’t working, there is a clear notice period (usually set out in your Booking Form) so we can wrap up work in an orderly way. You’ll only be charged for the work completed and agreed expenses up to the end of the notice period.

This page is deliberately written in plain English and doesn’t replace the full legal terms we’ll both sign.​
Your legally binding agreement with me is made up of three documents: the Terms of Business, your Booking Form, and (where relevant) a Data Processing Form.

You can read the full Terms of Business and my Data Privacy Policy here:

You’ll receive the latest version of these, plus your Booking Form, to review and sign before we begin working together.​