Clinical-grade virtual assistant support for clinicians, therapists and small business owners

VIRTUAL (PA) ASSISTANT—United Kingdom

Cost-effective

ADMINISTRATIVE SUPPORT

Handled by someone used to CQC scrutiny and legal frameworks — for people who are done trying to “do it all” themselves.

VIRTUAL (PA) ASSISTANT—United Kingdom

Clinical-grade virtual assistant support for clinicians, therapists and small business owners

Clinical-grade virtual assistant support for clinicians, therapists and small business owners

VIRTUAL (PA) ASSISTANT—United Kingdom

Cost-effective
ADMINISTRATIVE SUPPORT

Handled by someone used to CQC scrutiny and legal frameworks — for people who are done trying to “do it all” themselves.

I bring the confidentiality and precision of a Medical Secretary to your daily operations —

without the cost or commitment of a full‑time hire.​

Free up 10 hours a month to see more clients, grow your business/practice, or actually switch off.

View Services
See how it works
Secure My Time

This is for you if…

  • You are a private clinician who wants clinical‑grade admin support that understands risk, governance and the pressure of seeing patients back‑to‑back.
  • You are a solo therapist who is tired of juggling notes, referrals and emails at 10pm and wants a quiet, reliable brain in the background keeping your practice organised.
  • You are a small practice or business owner or SME who needs someone to quietly build and run the admin “engine room” so you can focus on the work only you can do.

Solopreneurs & Small Business Owners

You’re currently wearing every hat in your business, and it shows in your calendar and inbox.
I bring professional grade operations without the cost and commitment of a full‑time employee. You pay for focused work only—no downtime, no NI contributions, just progress.

Clinicians & Therapists

You need GDPR‑compliant support that actually understands clinical risk.
I work with the same level of confidentiality I used across Mental Health Act work—keeping patient data, correspondence, and appointments structured, accurate, and secure.

SMEs & Company Directors

You don’t need someone to type letters; you need a filter between you and the noise.
I take ownership of complex diary management, travel and meeting logistics, and I screen your inbox so you only see what genuinely needs your attention—everything else is dealt with quietly in the background.
Why People Come to Me
Service Pricing

I don’t sell hours; I sell headspace. 

My standard service rate is £35/hr, reflecting the specialist nature of my Medical Secretary and Mental Health Act background. You can bring me in for a focused project, ad‑hoc support, or as part of an ongoing package that fits how you actually work.

Administrative Support & Creative Strategy

For general inbox/diary support plus your design/creative skills.

Clinical & Practice Management

For all clinically rooted work, compliance, patient/client admin.

Business Operations & Systems

For SMEs/directors: processes, data, systems, logistics.
Core Services
Start Delegating to Tom

Need flexible support, not a payroll headache?

My retainers cost a fraction of a PAYE employee – you only pay for productive hours, with no NI, pension or equipment to fund.

Reserve a small block of my time each month and stop carrying the back‑office on your own. I quietly run your inbox, diary and systems in the background so you can stay in front of clients and decide how to use the 5–15 hours you’ve just freed: more revenue, more rest, or finally finishing that project.

The "Starter" Scout

5 Hours | Light but focused support
Ideal for regular inbox clean‑ups, follow‑up replies, and tightening up your calendar so you start each week clear, not scrambling.

The "Practice" Partner

10 Hours | Steady, consistent backup
Perfect for ongoing inbox and diary management, booking and reshuffling appointments, and keeping key documents and admin up to date.

The "Full" Secure

15 Hours | Deep, ongoing support
I manage your inbox and diary, handle bookings and logistics, and keep key systems organised so your week runs smoother without you hiring a full‑time assistant.
Learn More
Secure My Time

Most VAs wait for instructions.

I scout for solutions.

Your inbox stops owning your day

I filter the noise, surface what’s urgent, and line up draft replies so you can act fast and move the real work forward.

One ping can derail an entire afternoon

I gatekeep distractions and handle sensitive details with Mental Health Act‑level care, so your attention stays exactly where it’s needed.

Strong services can be overshadowed by messy admin

I tighten the whole experience—clear emails, tidy docs, smooth onboarding—so clients see the professional you already are.

Cross‑border support, same high standards

I support clients in both the UK and the Czech Republic, applying equivalent standards of confidentiality, data protection and professional conduct in each country.
"Tom demonstrates a patient-centred approach at all times... He is approachable, knowledgeable, and caring in manner and works to a high standard. He is a pleasure to work with and an asset to the organisation."
Associate Hospital Manager Panel Member (Mental Health Act 1983)Anne
"Thank you for being so clear and helpful with all your organisation of everything – we work with many different hospitals, none of them manage things as well as you seem to. It is much appreciated!"
Senior practitioner/Occupational therapistNicky
"Thank you so much ... and really really helpful and clear email. The communication from yourself is always so organised and clear. It really does help in coordinating our diaries and making sure that we can link in with you. Thank you for all your help. I really do appreciate it!"
Repatriation Coordinator Individual Patient Placement Team (NHS)Helen
"Faultless communication. In particular, Tom provided excellent communication around meetings, incidents, and patient updates."
Clinical Compliance Manager (NHS)Andrea
"I have worked with Tom for about 3 years and have always found him to be efficient, respectful, and professional. His written communication is always clear, concise, and timely."
Social Worker, Associate Hospital Manager Panel Member (Mental Health Act 1983)Norma
"Tom excels with his exceptional organisational skills and IT acumen. He consistently stays on top of tasks and ensures that doctors remain on track with their responsibilities."
Associate Specialist in Psychiatry, Mental Health SpecialistDr Khalil
"Tom is personable, experienced and knowledgeable in his field... He listens carefully to the project requirements and is open to ideas and needs of the client."
Project CollaboratorJennifer
"Tom was excellent at coordinating CTRs and the six-monthly ICB Quality visits. He is the first point of contact and handles it professionally."
Integrated Care Board (NHS)Tanya
"Tom is an excellent Mental Health Act (1983, 2007) Compliance administrator. His attention to detail in preparation for hearings, during the actual hearing, and in completing paperwork after, is exemplary in each case."
Associate Hospital Manager Panel Member (Mental Health Act 1983)Richard
"Tom is very good at notifying everyone of any changes to dates or times. His communication is very thorough, and clinical issues or updates on risks are always reported quickly."
Care Coordinator (NHS)Nicola
“I had the pleasure of working with Tom, he was an invaluable, highly organised and dependable member of the team. His creativity, problem‑solving, and willingness to go above and beyond consistently improved workflows and patient care, and I would highly recommend him to any organisation.”
Consultant Chartered Clinical PsychologistDr Farheen
“Working with Tom, I saw firsthand his outstanding character, high moral values, and commitment to going the extra mile for others, as well as his clear communication and genuinely collaborative approach.”
Former ColleagueKaren
"He is incredibly dedicated to his work, and his approach is methodical and organised."
Former ColleagueMichelle
"Tom demonstrates a patient-centred approach at all times... He is approachable, knowledgeable, and caring in manner and works to a high standard. He is a pleasure to work with and an asset to the organisation."
Associate Hospital Manager Panel Member (Mental Health Act 1983)Anne
"Thank you for being so clear and helpful with all your organisation of everything – we work with many different hospitals, none of them manage things as well as you seem to. It is much appreciated!"
Senior practitioner/Occupational therapistNicky
"Thank you so much ... and really really helpful and clear email. The communication from yourself is always so organised and clear. It really does help in coordinating our diaries and making sure that we can link in with you. Thank you for all your help. I really do appreciate it!"
Repatriation Coordinator Individual Patient Placement Team (NHS)Helen
"Faultless communication. In particular, Tom provided excellent communication around meetings, incidents, and patient updates."
Clinical Compliance Manager (NHS)Andrea
"I have worked with Tom for about 3 years and have always found him to be efficient, respectful, and professional. His written communication is always clear, concise, and timely."
Social Worker, Associate Hospital Manager Panel Member (Mental Health Act 1983)Norma
"Tom excels with his exceptional organisational skills and IT acumen. He consistently stays on top of tasks and ensures that doctors remain on track with their responsibilities."
Associate Specialist in Psychiatry, Mental Health SpecialistDr Khalil
"Tom is personable, experienced and knowledgeable in his field... He listens carefully to the project requirements and is open to ideas and needs of the client."
Project CollaboratorJennifer
"Tom was excellent at coordinating CTRs and the six-monthly ICB Quality visits. He is the first point of contact and handles it professionally."
Integrated Care Board (NHS)Tanya
"Tom is an excellent Mental Health Act (1983, 2007) Compliance administrator. His attention to detail in preparation for hearings, during the actual hearing, and in completing paperwork after, is exemplary in each case."
Associate Hospital Manager Panel Member (Mental Health Act 1983)Richard
"Tom is very good at notifying everyone of any changes to dates or times. His communication is very thorough, and clinical issues or updates on risks are always reported quickly."
Care Coordinator (NHS)Nicola
“I had the pleasure of working with Tom, he was an invaluable, highly organised and dependable member of the team. His creativity, problem‑solving, and willingness to go above and beyond consistently improved workflows and patient care, and I would highly recommend him to any organisation.”
Consultant Chartered Clinical PsychologistDr Farheen
“Working with Tom, I saw firsthand his outstanding character, high moral values, and commitment to going the extra mile for others, as well as his clear communication and genuinely collaborative approach.”
Former ColleagueKaren
"He is incredibly dedicated to his work, and his approach is methodical and organised."
Former ColleagueMichelle
Read what clients say

My Track Record

The Difference Between "Admin" and "Operations"

80+ Hospitals

adopted the training manuals I designed

100% Compliance achieved

in clinical audits under my watch

0 Legal errors

in critical Mental Health Tribunals

£35/hr

Specialist Rate (Peace of Mind Included).
Start Delegating to Tom

Ahoj! I'm Tom 

Trust wasn’t a slogan in my last job – it was the standard.

Before starting STERBAVA, I worked as a Medical Secretary and Mental Health Act (1983, 2007) Compliance Administrator, where “admin” meant safeguarding people’s legal liberty, not just shuffling paper.

I managed detention paperwork where a single error could be unlawful, and I designed training manuals that went on to be used in over 80 hospitals across England and Wales.

Day to day, I was the first point of contact for Mental Health Act questions from patients and their families, and I handled regular, highly sensitive communication with legal representatives, advocacy services, ICBs, local authorities, GPs and other NHS providers.

That same level of precision, calm stakeholder communication, and legal‑grade attention to detail is what I now plug directly into your inbox, diary, and operations.

Why the Squirrel?

You’ll see squirrels in my branding on purpose. They’re small, fast, and quietly building solid stores in the background – exactly how I work inside your business: not just “doing admin”, but putting a secure, reliable framework around your work so you can stay in your zone of genius.

Začněte psát zde...

Buried in admin and
constant pings?

Hand it over and get
your headspace back.

You DON'T NEED to train me on confidentiality.

You DON'T NEED to worry about professionalism.

Ready to hand over your operations?

Yes, I NEED This Support

Tom Sterba

Founder & Virtual Assistant

Tom@STERBAVA.online

The "Safe Pair of Hands" Your Business Needs.

Buried in admin and
constant pings?

Hand it over and get
your headspace back.

You DON'T NEED to train me on confidentiality.

You DON'T NEED to worry about professionalism.

Ready to hand over your operations?

Yes, I NEED This Support
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